Lately Terms of Service

A. Account Creation

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

B. Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify Lately immediately of any unauthorized use of your account. Lately will not be liable for any loss or damage arising from your failure to comply with these security obligations.

C. Eligibility

You must be at least 18 years old to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

A. Pricing

Prices for services are set by Providers and displayed on the Lately platform. Lately may add a service fee to the Provider's listed price, which will be clearly communicated to the Client before booking.

B. Stripe Payment Processing

Lately utilizes Stripe, a third-party payment processor, to handle all financial transactions. By making a payment through the Service, you agree to be bound by Stripe's Terms of Service and Privacy Policy, which are available on their website. You acknowledge that Lately is not responsible for any errors, security breaches, or other issues that may arise from Stripe's services.

C. Payment Authorization

When a User books an appointment through Lately, a valid credit card is required to reserve the appointment. A temporary authorization will be placed on the credit card. The User authorizes Lately to charge the card on file in accordance with this section.

D. Cancellations

• Users may cancel their appointment by logging into their Lately account and accessing the My Bookings page.
• Cancellations made more than two (2) hours before the scheduled appointment time will not incur a fee.
• Cancellations made within two (2) hours of the scheduled appointment time will incur a late cancellation fee equal to 20% of the service price.
• Appointments booked within two (2) hours of the scheduled start time are considered within the late cancellation window and are subject to the late cancellation fee if canceled.
• For deposit-based services: Any deposit collected at the time of booking is non-refundable, regardless of cancellation timing. Deposits serve as a reservation hold and are retained by the Provider.

E. No-Shows

• If a User does not arrive within ten (10) minutes of the scheduled appointment start time, the appointment may be considered a no-show.
• No-shows are subject to a fee equal to 100% of the service price.

F. Completed Appointments

For completed appointments, the User's card on file will be charged after the appointment has taken place, for the amount displayed at checkout, unless otherwise specified.

G. Provider Cancellations

If a Provider cancels an appointment, the User will not be charged any fees.

H. Promotional Discounts

Promotional codes and discounts apply only to completed appointments. Late cancellation and no-show fees are calculated based on the original service price after Lately's standard discount. Reward Codes issued through the Lately Rewards program are subject to the terms outlined in Section 10.

A. Earning Points

Customers earn one (1) loyalty point for every one dollar ($1) of out-of-pocket spend on completed appointments booked through the Lately platform. Points are awarded only after an appointment is marked as completed. Bookings that are cancelled, result in a no-show, or are otherwise not completed do not earn points. Points are not earned on amounts covered by promotional or discount codes.

B. Reward Threshold and Issuance

When a customer's points balance reaches five hundred (500) points, Lately will automatically issue a reward code worth fifty dollars ($50) off a future booking ("Reward Code"). The Reward Code will be sent to the email address associated with the customer's account. Any points in excess of the 500-point threshold carry over to the next reward cycle (e.g., a balance of 520 points becomes 20 points after a reward is issued).

C. Reward Code Terms

• Reward Codes are valid for sixty (60) days from the date of issuance.
• Reward Codes may only be applied to a single booking and expire upon use or at the end of the validity period, whichever occurs first.
• Reward Codes are non-transferable and may only be redeemed by the account holder to whom they were issued.
• Reward Codes cannot be combined with other promotional codes or offers unless expressly permitted by Lately.
• Reward Codes have no cash value and may not be exchanged for cash.

D. Cancellations and Point Deductions

If a completed booking for which points were awarded is subsequently refunded or reversed, the corresponding points will be deducted from the customer's balance. If the deduction results in a negative balance, the balance will be set to zero. Points will not be awarded for bookings that are cancelled prior to completion.

E. Program Modifications

Lately reserves the right to modify, suspend, or terminate the Lately Rewards program at any time, with or without notice. Changes may include, without limitation, adjustments to point accrual rates, reward thresholds, reward values, or expiration policies. Continued use of the platform following any such changes constitutes acceptance of the updated program terms.

F. Fraud and Abuse

Any attempt to manipulate, abuse, or fraudulently accrue points or Reward Codes may result in forfeiture of all accumulated points and Reward Codes, suspension or termination of the customer's account, and any other remedies available to Lately under applicable law.

A. Consent to Receive SMS Messages

When you register as a service provider or update your account settings, you may choose to consent to receive SMS notifications from Lately by checking the "I consent to receive SMS messages from Lately" checkbox. Your consent is not a condition of using the Lately platform or receiving services.

B. Types of Messages

• Informational Messages: Appointment confirmations, booking notifications, schedule updates, and other transactional communications related to your business on the Lately platform.
• Marketing Messages: Service updates, promotional offers, platform news, and other marketing communications (only if you have opted in to receive such messages).

C. Message Frequency and Charges

• The number of messages you receive will vary based on your booking activity, account settings, and the preferences you select.
• Messages may be sent using an automatic telephone dialing system (autodialer).
• Message and data rates may apply based on your mobile carrier's plan. You are responsible for any charges incurred from your mobile carrier.

D. Opt-Out and Support

• To Opt Out: You may opt out of receiving SMS messages at any time by:
  • Updating your notification preferences in your provider account settings
  • Contacting support at BookLately@gmail.com
• For Help: Contact BookLately@gmail.com for assistance.

E. TCPA Compliance

By providing your phone number and consenting to receive SMS messages, you certify that you are the subscriber or authorized user of the mobile phone number provided, and you agree to receive SMS messages from Lately or its service providers at that number. This consent is compliant with the Telephone Consumer Protection Act (TCPA) and other applicable regulations.

F. SMS Service Provider

Lately uses Twilio, a third-party SMS service provider, to deliver text messages. By consenting to receive SMS messages, you acknowledge that your phone number and message content will be processed by Twilio in accordance with their terms and privacy policy. Lately does not sell or share your phone number with third parties for their own marketing purposes.

Charge Disputes and Issues

If you wish to dispute a charge or report an issue related to your account or service booking, please contact us at BookLately@gmail.com. Include relevant details about your booking, the disputed charge, or the issue you are experiencing. We will investigate your claim and respond to you within a reasonable timeframe to resolve the matter.